Track & Trace

offer simply more customer service

You want to improve your logistics customer service, but how?

Einfach mehr Kundenservice

Track & Trace is the simple way to keep your customers up to date while saving costs.
Elevate yourself to a new level of quality while embracing digitalization and provide information proactively from today.

Real-time monitoring of transports, position calculation, delay alerts, and paperless order processing: Customers want and need information about information – in an automated manner and at the right time.

We all know and appreciate how this is dealt with within the e-commerce business, and all other market segments are required to offer something similar – including you and your customers!

With Track & Trace, your customers can check the status of their delivery. Planned and actual arrival times are compared automatically based on GPS position data. Estimated times of arrival are calculated dynamically.


The advantage: Best use can be made of any leeway during loading and unloading. What’s more, you benefit from more efficient customer service processes and save costs. With Track & Trace, you reduce the number of returns, for instance, while complaints can be dealt with immediately and refunds processed more quickly.

Take advantage of a service that automatically generates the kinds of data your customers now expect. Gain a competitive advantage today!

Track & Trace - benefits for your business

  • Optimal customer service thanks to full transparency and automated real-time information
  • User-friendly and responsive HTML for use on all end devices, such as PCs, tablets, and smartphones
  • Lower costs due to fewer returns
  • Immediate complaints processing and faster refunds
  • Fully electronic (paperless) processing


Start your risk-free trial today

addHelix smarte Oberliga beinhaltet die Tools, die den Unterschied machen.

We are so confident about our service, that we let you try it out for free.

Request your personal demo right now and start to improve your workflows today. If you stand still, you’ll get left behind!

Information for programmers

Logistische Services unkompliziert in die eigene Entwicklungsumgebung einbinden.

Simple integration thanks to our “API-first” principle.

addHelix services are based on state-of-the-art architecture and are delivered as a RESTful-JSON API. “What matters to us is that you can get up to speed quickly and benefit from simple implementation and good usability.”

Therefore, you can conveniently use the parser methods available in your programming language to easily process JSON objects.

And you enjoy the benefits of Swagger, the widely used application for API documentation.

For simply more convenient development.

Come on in – results are assured in the Developer Portal!